Refund policy

Last updated: October 12, 2026

Thank you for shopping with SDPhotography. Every print is made to order specifically for you by our professional print partner, WHCC (White House Custom Colour). Please read this policy before placing your order.

All Sales Are Final

Because every print is produced on demand for you, we can't accept returns or exchanges for:

  • Ordering the wrong size
  • Ordering the wrong format (metal, canvas, or paper)
  • Change of mind after the order is placed
  • Color differences caused by your screen settings

Not sure about size or format? Contact us before ordering and we'll help you choose.

Quality Guarantee

We stand behind every print we ship. If your order arrives with any of these issues, we'll send a replacement at no cost to you:

  • A printing defect or error
  • Damage during shipping
  • The wrong item was shipped
  • Items missing from your order

Contact us within 7 days of delivery (30 days for EU/UK customers) with your order number, a clear photo of the issue, and a short description. If a replacement can't fix the problem, we'll issue a refund.

Cancellations

You can cancel your order for a full refund as long as printing hasn't begun. Contact us as soon as possible if you need to cancel. Once printing begins, orders can't be cancelled.

Refunds

Refunds are issued for:

  • A verified printing defect or quality issue that a replacement can't resolve
  • An order cancelled before printing has begun
  • An item lost in transit that can't be reshipped

Approved refunds are processed to your original payment method within 5–10 business days.

Lost or Stolen Packages

We're not responsible for packages lost or stolen after confirmed delivery. If tracking shows delivered but you haven't received your order, check with neighbors and your local post office first, then contact us and we'll do our best to help.

International Orders

International orders are available by request. International customers are responsible for any customs duties, taxes, or import fees charged by their country. Customers in the EU and UK keep any rights they have under local consumer law, including a remedy for goods that arrive defective or not as described.

Contact Us

Questions about this policy or your order? Email us at sdphotography42@gmail.com. We typically respond within 1–2 business days.

SDPhotography | Charlotte, NC